Conversational Journey
Every step appears naturally in chat bubbles: detail capture, consent, FAQs, routing, and handoff.
Hybrid AI Chat Workflows
Replace rigid pre-chat forms with a single conversational workflow. Guide every visitor with the Flow Widget, automate routine steps with AI, orchestrate API and webhook actions, and hand over to human teams at the right moment.
What Makes the Chat Flow Widget Different?
A modern workflow engine designed for real business operations
Intelligent Branching
Use conditions and buttons to route visitors by intent, risk, language, department, or availability.
Human + AI Hybrid
Start with AI for speed, then escalate to live operators seamlessly when empathy or expertise is needed.
Measurable Outcomes
Track completion, drop-off, and handoff points to continuously improve customer experience and efficiency.
See the Visual Workflow Builder in Action
Design chat journeys with clear branching, reusable steps, and fast AI-to-human handoff logic.
Complex Hybrid AI Workflows, Built Visually
From AI handoff and webhook calls to time-of-day routing and queue pressure gates, build enterprise-grade live chat automation with a true drag-and-drop workflow system.
Smarter Routing Logic
Use conditional branches, time-of-day logic, language routing, and queue-pressure gates to direct every chat to the best outcome.
Powerful Workflow Integrations
Trigger webhooks, run API calls, fetch ticket updates, sign up users, and process user baskets without leaving the chat journey.
Rich Conversational Experiences
Embed YouTube videos, image carousels, and dynamic content blocks so visitors get the right information in the right moment.
Everything You Need for Workflow-Led Support
Purpose-built features for operations, support, and compliance teams
Visual Workflow Builder
Design flows with drag-and-drop logic, reusable steps, and clear routing paths.
AI-Led Triage
Collect intent and context quickly, then resolve FAQs instantly or route to the right team.
Live Agent Handoff
Transfer active conversations with captured context so customers never repeat themselves.
Policy & Consent Steps
Add pre-chat acknowledgements and compliance checks before users proceed.
API Form & Webhook Steps
Capture data conversationally, post to external systems, and return templated responses.
Department Routing
Route visitors to specialist teams automatically, including online/offline department handling.
Office Hours Logic
Switch dynamically between live support and offline message capture based on availability.
Accessible, Inclusive UX
Keyboard-friendly interactions and clean conversational UI for broad user accessibility.
What Else Can You Build With the Workflow Builder?
Combine nodes visually to create complete hybrid AI + human customer journeys.
Message + Pause
Deliver instructions and request explicit acknowledgement before progressing.
Collect Info + Custom Fields
Capture name, email, phone, ticket IDs, order numbers, and account references.
Button Group Branches
Route users by intent to support, billing, sales, onboarding, or retention paths.
Time of Day + Holiday Override
Switch between live, AI, and offline paths automatically by date and timezone.
Queue Gate + AI Fallback
Protect service levels by rerouting overflow traffic during peak periods.
Language Router
Send visitors to language-specific messages, departments, and policies.
Department Select + Set Department
Let users choose a team or route silently when intent is already clear.
AI Handoff + Human Handoff
Start with AI for speed, then escalate complex cases to human specialists.
API Form for Ticket Creation
Create support tickets directly from chat and return live confirmation IDs.
API Conditional Branching
Ask for one value, query your API, and branch true/false on response data.
Webhooks to External Systems
Send workflow data to CRM, helpdesk, Slack, Discord, or automation stacks.
Signup & Registration Flows
Collect onboarding data, validate fields, and create users via API endpoints.
Basket & Order Operations
Check order status, recover baskets, and push discount or checkout actions.
Rich Media Guidance
Embed YouTube videos, images, GIFs, and carousels to answer visually.
Feedback Optimisation Loop
Capture post-chat feedback and tune journeys using drop-off and rating trends.
Start building your hybrid workflow for free
Launch AI + human chat journeys with API-powered automation in one visual builder.
Sign Up FreeIndustry Use Cases
Built for public services and high-expectation private sector teams
Local Councils
Automate service requests, route residents to the right team, and collect complete case details in one chat flow.
Police 101 Digital Contact
Triage non-emergency enquiries with decision trees, gather incident data, and escalate priority interactions to operators.
Law Firms
Standardise legal intake with conflict checks, practice-area routing, and secure handoff to fee earners.
Finance Firms
Capture suitability details, direct clients to appropriate teams, and create audit-friendly contact journeys.
Hotels & Hospitality
Handle booking, check-in, concierge, and service requests with contextual routing across departments.
Enterprise & Service Teams
Reduce repetitive workload by automating FAQs, qualification, and internal workflow triggers through APIs.
E-commerce & Basket Recovery
Check basket status, recover abandoned carts, and trigger discount logic through API calls and timed follow-up paths.
Education & Admissions
Guide prospects through course discovery, collect eligibility details, and route to admissions teams by programme type.
Healthcare Triage
Direct non-emergency enquiries, gather required intake fields, and route urgent paths to priority channels safely.
Automotive Dealers
Qualify buyers, book test drives, and send lead details to CRM systems while handing hot leads to live teams instantly.
Travel & Tourism
Use destination-specific branches, policy lookup, and multilingual routing for booking and support queries.
HR & Recruitment
Pre-screen candidates with structured forms, branch by role fit, and trigger ATS-friendly webhook payloads.
Transport & Taxi Dispatch
Route by location and time, collect pickup details, and push structured data into dispatch systems in real time.
Telecom & Utilities Support
Authenticate customers, check outage or ticket status via API conditional branches, and escalate priority faults.
Retail Store Networks
Route by nearest branch, handle stock checks, and use queue gates to switch overflow traffic to AI-assisted paths.
Charity & Non-Profit Operations
Triage beneficiaries, volunteers, and donors with dedicated journeys that collect compliant data at every step.
Ready to turn chat into a conversion engine?
Start free and launch workflow-driven AI + human chat without complex development work.
Business Benefits
Why hybrid workflows deliver better results than static chat forms
- Higher conversion from first contact to qualified enquiry.
- Faster first response through AI-assisted triage and automation.
- Lower operator workload by removing repetitive conversations.
- More consistent service quality across teams and channels.
- Better data quality captured at source for downstream systems.
Frequently Asked Questions
Quick answers for operations, IT, and leadership teams
Can we start with AI and still use human agents?
Yes. Hybrid workflows are built for AI-first triage with seamless handoff to live operators when needed.
Can workflows be customised by department or use case?
Yes. You can create separate flows for sales, support, legal intake, public service requests, and more.
Does it support offline and out-of-hours scenarios?
Yes. Office-hours logic can route users to live chat when available and structured offline message capture when not.
Can workflow data be sent to our existing systems?
Yes. API form and webhook steps can send structured data into your CRM, case management, booking, or ticketing platforms.
Can we check ticket status or order data before routing?
Yes. Use API Conditional to query your systems and branch in real time based on values returned by your endpoint.
Can we handle busy periods automatically?
Yes. Queue Gate can route visitors to AI, callback, or offline flows when live queues pass your threshold.
Can workflows switch by timezone, holidays, or language?
Yes. Time of Day, Holiday Override, and Language Router steps allow highly targeted routing by context.
Can we include rich media like YouTube and image carousels?
Yes. Add YouTube, image, GIF, and image carousel steps to guide users visually and increase conversion.
Launch Your Hybrid AI Chat Workflows
Build modern, measurable chat journeys that combine automation with human expertise.